Churn prevention for Shopify
Reduce Shopify churn before it costs you revenue
Customer Story flags at-risk and churned customers from purchase behavior so you can win them back early.
30-day free trial · Works with any Shopify store
How this helps your store
Churn rarely shows up as a loud exit. Quiet buyers slip away. Customer Story surfaces them while you can still act.
Warning signs of Shopify customer churn
Longer than usual without buying
If someone normally buys every 6 weeks and it has been 12, that is a signal. Customer Story flags them as At Risk.
Order frequency is declining
A buyer who used to purchase often and now buys rarely is drifting. Catch the trend before churn is official.
Never came back after the first order
Single-purchase customers are a high churn risk. Reach out quickly to lift repeat purchase rate.
Spend is shrinking
Many customers buy less before they stop. Declining spend is an early warning.
How Customer Story helps you reduce churn
Connect your Shopify store
Install Customer Story and sync your customer history.
At-risk customers are flagged
Buyers who miss their expected window move into At Risk automatically.
See who needs attention
Your dashboard lists at-risk and churned customers with history and last activity.
Act while the window is open
Send win-backs while recovery still costs little. Do not wait for the revenue drop.
Learn how the dashboard chart works in the Churn trend docs.
Start spotting at-risk customers free
Install Customer Story and see At Risk and Churned lists from your Shopify order history.
Installs in under 60 seconds · Works with any Shopify store
Related resources