Customer Story
Customer Story
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Install on Shopify

Customer Story

See which Shopify customers to keep, win back, and grow

Automatic segments from your order history. Know who needs attention today, without spreadsheets or manual tags.

Start My Free 30-Day TrialSee how it works

30-day free trial · Works with any Shopify store

What you get

Shopify shows numbers.
Customer Story shows who to act on.

Order reports alone leave you guessing. Customer Story turns that history into segments and priorities you can use the same day.

01

See who needs attention

At-risk and quiet buyers show up before revenue dips. You act while a win-back still works.

02

Protect your VIPs

High-value customers stay visible. Reward them with care instead of generic churn blasts.

03

Grow repeat revenue

Turn first-time buyers into regulars with clear stages and next steps for each group.

How it helps

Six stages. Clear next moves.

Every customer lands in one stage from orders, spend, and recency. You always know what to do next.

Prospect

Welcome offer or first-purchase nudge

New

Second-order campaign while interest is fresh

Active

Cross-sell, reviews, loyalty invites

VIP

Exclusive access and personal thank-yous

At risk

Win-back before they go quiet for good

Churned

Stronger re-engagement or quieter nurture

Auto mode works on every plan. Growth and Scale unlock Manual thresholds. Read the segmentation guide

How it works

From install to insight in minutes.

Three steps. No data team. No CSV exports.

01

Install and sync

Connect your Shopify store. Customer Story imports customers and orders. New activity keeps updating in the background.

02

Segments fill in automatically

Prospect, New, Active, VIP, At Risk, and Churned update from real purchase behavior. No tags to maintain.

03

Act with confidence

Use the dashboard and customer lists to welcome, reward, or win back the right people this week.

Want the details on sync limits and plan changes? See how syncing works

Capabilities

Everything you need to retain Shopify customers

Built for merchants who want clarity, not another spreadsheet ritual.

Automatic segmentation

Six stages from order history. Auto defaults on every plan. Custom thresholds on Growth and Scale.

Learn more

At-risk and churn signals

Spot quiet buyers early and open win-back lists before revenue slips.

Learn more

VIP identification

Surface high-spend, high-frequency customers and keep them protected from generic churn treatment.

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Full customer timeline

See first order, repeats, spend, and suggested actions in one story view.

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Lifetime spend and LTV

Know who drives revenue so you invest retention effort where it pays off.

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Native Shopify sync

Read-only import from your store. No storefront impact. Install and go.

Learn more

Pricing

Simple plans. 30-day free trial on every tier.

Pick the customer limit that fits your store. Upgrade or downgrade anytime.

Starter

$9/ month

For small Shopify stores getting started.

  • Up to 1,000 customers
  • All customer stages and timeline
  • Dashboard and insights
  • Auto segmentation only
  • Email support
Start free trial
Most popular

Growth

$29/ month

For brands that need deeper control.

  • Up to 10,000 customers
  • All customer stages and timeline
  • Dashboard and insights
  • Custom segmentation settings
  • Email support
Start free trial

Scale

$79/ month

For high-volume stores.

  • Unlimited customers
  • All customer stages and timeline
  • Dashboard and insights
  • Custom segmentation settings
  • Priority email support
Start free trial

Customer limits apply during the free trial and on paid plans. Existing data is never deleted when you change plans.

Trust

Built for Shopify merchants

Security and privacy sit on Shopify's OAuth and billing. Your storefront stays untouched.

Secure Shopify OAuth. Your credentials never leave Shopify.

Read-only access to customers and orders. We never write or delete.

Uninstall anytime. No lock-in.

Shopify-managed billing. No surprise charges.

FAQ

Common questions

Yes. Customer Story syncs your historical customer and order data when you install, including older customers. No CSV upload.
Every customer lands in one of six stages: Prospect, New, Active, VIP, At Risk, or Churned, based on orders, recency, and spend. Auto mode works out of the box. Growth and Scale can use Manual thresholds. Read the Segmentation docs.
No. Customer Story runs in the background and does not affect storefront or checkout performance.
Yes. Every plan includes a full 30-day free trial with complete access.
Existing synced customers stay visible. New syncing follows the lower limit. Manual segmentation is Growth and Scale only. See Sync and plans docs.
Yes. Billing is managed in Shopify. Cancel from your Shopify admin with no contracts or penalties.

Stop losing customers you did not know were leaving

Customer Story shows your VIPs, at-risk buyers, and who needs one nudge, from your Shopify data.

Start My Free 30-Day Trial

Installs in under 60 seconds · Works with any Shopify store

Get in touch

Have a question, feedback, or want to explore a custom plan? Fill in the form and we'll get back to you within one business day.

  • Quick responses within 24 hours
  • Dedicated support for Shopify merchants
  • No spam, ever