Privacy Policy

1. Introduction

Dadword IT (“we”, “our”, or “us”) operates the Customer Story application (“App”) and website located at https://customersstory.com (collectively, the “Service”).

This Privacy Policy describes how we collect, use, store, and protect information when merchants install and use our Shopify application or visit our website.

By using the Service, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information from Shopify Merchants

When a merchant installs the App, Shopify provides us with:

• Store name
• Store URL
• Store owner email address
• Shopify store ID

This information is required to operate the App.

2.2 Customer and Order Data

To provide the App's functionality, we access the following Shopify data:

• Customer first and last names
• Customer email addresses
• Order history
• Order totals
• Order dates
• Customer activity information

We use this information solely to:

• Classify customers into lifecycle stages
• Display customer timelines
• Show order history
• Provide dashboard insights within the App

We do not sell, rent, or share customer data for advertising purposes.

2.3 Notes Created by Merchants

If merchants add notes to customer profiles within the App, those notes are stored securely and displayed only within the merchant's store account.

2.4 Website Analytics

When visitors access our website, we may collect limited technical information such as:

• Browser type
• Device type
• Pages visited
• Basic usage analytics

This information is used to improve our website and services.

3. How We Use Information

We use collected information to:

• Provide customer lifecycle classification
• Display customer timelines and order history
• Operate and maintain the App
• Provide customer support
• Improve application performance and security
• Comply with legal obligations

We do not use customer data for marketing or advertising.

4. Data Storage and Security

We implement industry-standard security measures to protect data, including:

• Encryption in transit (HTTPS)
• Secure cloud infrastructure
• Restricted access controls
• Separation of test and production environments

Access to personal data is limited to authorized personnel only.

5. Data Retention

We retain merchant and customer data only as long as necessary to provide the Service.

If a merchant uninstalls the App:

• Associated data is deleted within a reasonable period
• Merchants may request immediate deletion by contacting us

6. Data Sharing

We do not sell or trade customer or merchant data.

We may share data only with:

• Shopify, as required to operate the App
• Hosting providers that securely store data on our behalf

All service providers are required to protect data appropriately.

7. Shopify Billing

All billing is processed securely through Shopify's subscription system. We do not collect or store credit card or payment information.

8. Merchant Rights

Merchants may:

• Request access to their data
• Request correction of inaccurate data
• Request deletion of their data

Requests can be made by contacting us at:

Email: contact@dadwordit.com

9. International Data Transfers

Data may be processed in countries outside the merchant's country of residence. We ensure appropriate safeguards are in place to protect personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have questions about this Privacy Policy, please contact: